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Shipping Policy



What is Pet Standard's Shipping & Handling Policy?


Packages are shipped Monday through Friday. Most packages take approximately 5-7 business days for FedEx ground shipping to deliver to your door unless Express Shipping was selected.

When shipping within the 48 contiguous states, standard ground service will be used.


NOTE: that our company cannot deliver standard ground services to P.O. Boxes and USPS will need to be selected.

Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and offer you additional shipping options and exact shipping and packaging prices for your convenience. These shipping options may include:


- USPS Parcel Post
- Ground Service
- 3 Day Service
- 2 Day Air
- Next Day


Shipping Restrictions


Depending on where you live, you may not be offered all shipping options. In some instances, we are not able to deliver certain products to your location.


When will the package be delivered?


FedEx Ground packages are delivered Tuesday through Saturday. Next Day, 2 Day and 3 Day packages are delivered Monday through Friday.*

*Exclusions are holidays or any day that FedEx or the USPS is closed. Weather conditions, world, national, or local events may cause unexpected changes to delivery schedules without notice. These occurrences are beyond our control, but we do try our best to assist should a situation occur.

Express shipping orders submitted before 12:00pm CT will ship the same day. Express shipping orders placed after 12:00pm CT will ship the following business day.

Express Shipping Examples
Order on Friday before 12:00pm EST, delivery will be:
Next Day - Monday
2 Day - Tuesday
3 Day - Wednesday

Ground Shipping Examples
Ground - 5-7 business days


How can you save on shipping & handling?


For most products, if you add an item to your shopping cart and proceed to put multiple items of the same product in your cart, the entire order ships for FREE

Free shipping offer only applies to Standard Ground Shipping within the 48 contiguous states. The entire order must be shipped to the same address.


I live outside the contiguous 48 states. What about shipping and handling for me?


If you live in AK, HI, Puerto Rico, Guam, the USVI or have an APO/FPO Box, our shopping cart technology will give you an exact dollar amount quote for the indicated products you wish to purchase. Please note, shipping times to these locations may be extended.


Do your products ship in plain cardboard boxes?


Our products are delivered in branded boxes, some with the product name and images prominently displayed on the front or sides of the box.


Will my order ship in multiple boxes?


Sometimes, your order will be shipped in multiple boxes using multiple tracking numbers (depending on product availability). As a result, these boxes might arrive a few or more days apart.


Questions


If you have any questions concerning our return policy, please contact us at:


855-923-4335
heel@pet-standards.com


Last updated January 5, 2021

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